A parking charge was issued late at night when the shops on the site were closed, making it impossible to comply with the stated parking terms. Despite explaining this clearly in my appeal, the appeal was rejected with what appeared to be a standard, automated response, with no genuine consideration of the circumstances.Customer service was extremely poor. The company advertises customer support, but in reality there is no live chat, calls are cut off, and there is no way to escalate issues to a manager or senior staff member. This gives the impression of a system designed to discourage motorists from challenging charges.I ultimately paid the charge to avoid further stress, but the process felt unfair, opaque, and unreasonable. Based on my experience, I would strongly caution others to be very careful when parking at sites managed by this company, especially outside normal business hours.This review is posted to inform other motorists of my experience and the lack of meaningful customer support.
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Euro Parking Services is an established nationwide company in the car parking industry with extensive and comprehensive industry experience. We currently operate in over 500 car parks across the UK, 24 hours a day, 365 days a year.
EPS provides on and off-street parking management for both the public and private sectors. The size of the car parks we manage ranges from 1 to 2000+ parking spaces.
We also manage and operate car parks for local authorities, retail and leisure parks, supermarkets, shopping centres, hotels, institutional leasing of multi-storey car parks, basements, surface, and rooftop structures, as well as our own leased and owned sites.
EPS is registered with DVLA and is a member of the International Parking Community (IPC).See more