Parked on the car park of Chippenham Climbing Academy. I didn't see the notice board nor a parking meter to pay. I asked in Climbing Academy if it is okay to park there and was told I was. When I received the fine I drove back and discovered the sign which was to the left hand side slightly removed from entrance and looked like belonging to a second car park area. Anyway, I accepted my error and attempted to pay the fine which was already gone up from £60 to £100 on the phone option although I was in the time frame. This was incorrect and I wanted to appeal this mismatch. I couldn't get in contact with anybody so I sent a cheque and letter recorded to the address stated on parking charge note because this was advised by the automated message of the phone. I didn't hear further on this. Now weeks later I received a new penalty note over £140 because I apparently didn't pay. I attempted to contact to find out what happened to my cheque payment but can't get hold of a consultant. Automated voice advices to send a letter to address I sent letter before. I am shocked about this company and how they include conflicting information about times in their penalty notice and then ignore correspondence so that fines go up further. It feels like their lack of timely communication to correspondence which there is a legal right to as customer, pushes the fine higher and there is no help. I am fearful now to send another letter as I probably receive a further increase. Appalling practice of applying law.
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Euro Parking Services is an established nationwide company in the car parking industry with extensive and comprehensive industry experience. We currently operate in over 500 car parks across the UK, 24 hours a day, 365 days a year.
EPS provides on and off-street parking management for both the public and private sectors. The size of the car parks we manage ranges from 1 to 2000+ parking spaces.
We also manage and operate car parks for local authorities, retail and leisure parks, supermarkets, shopping centres, hotels, institutional leasing of multi-storey car parks, basements, surface, and rooftop structures, as well as our own leased and owned sites.
EPS is registered with DVLA and is a member of the International Parking Community (IPC).See more