Check in had long ques but they did move in 30 mins but then the keys were not there and the car we ordered was also not right. The one they gave us was smaller in the boot and then I was offered to pay a further 150 CHF to upgrade, despite them not having the car I actually ordered. People were really disappointed and dissatisfied and the staff in the car park pick up area clearly didn’t care at all. I understand it is busy but kindness isn’t that hard especially to clients who have genuinely paid for a service they have not received.
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