Review Time
This has been a complete disaster. Initially, I received a vehicle with a damaged tire. The following day, when I arrived at the airport to exchange it, I was informed that I could only receive a small economy car instead of the Premium one I had reserved. They claimed there were no Premium electric options available and they couldn't provide a Premium gasoline vehicle. However, they assured me that I could return in two days for a reserved Premium car. After a long journey in the economy car, I returned to the airport with a sore back. To my dismay, they now said I was too late and no one was available to check in the returned vehicle, even though there were staff present and the car was just a short distance away. Furthermore, they informed me that the Premium vehicle I was promised was not available. Is this a joke?
Avoid at all costs.Complete nightmare. First they gave me a car with a broken tire.The day after I go to Zurich airport to change and they tell me I can only get a small economy car instead of a Premium that I booked. (Apparently there was no Premium electric and they were not allowed to give me a Premium gasoline). But they promise that 2 days later I can come back and they reserve another for me.I do so. With a broken back after 1000km in that economy car, I went back to the airport. Next excuse now, I am too late and there is no one to check the returned car although there are two people at the desk and the car is only 50 meters away. And anyway, they tell me, the promised Premium car is not available.Are you kidding me???
Check in had long ques but they did move in 30 mins but then the keys were not there and the car we ordered was also not right. The one they gave us was smaller in the boot and then I was offered to pay a further 150 CHF to upgrade, despite them not having the car I actually ordered. People were really disappointed and dissatisfied and the staff in the car park pick up area clearly didn’t care at all. I understand it is busy but kindness isn’t that hard especially to clients who have genuinely paid for a service they have not received.
An example of the worst rental service you can experience. From the moment you visit the desk they are doing everything they can to force you to pay for a more expensive vehicle and take out their exorbitant insurances.My car was parked next to a tree and upon returning the only undamaged panel had been clearly targeted. The person doing the inspection was able to find that immediately without referring to notes (despite nearly every panel being damaged). Luckily I have my own insurance and I am dealing with them but Europcar Geneva are a complete disgrace to deal with.
Mir wurden für zwei Mietwagen insgesamt 700 CHF Depot sowie 95 CHF Rückerstattung seit über sechs Wochen nicht zurückgezahlt. Mehrere Mahnungen per Mail und Telefon wurden ignoriert, stattdessen nur leere Versprechungen.Ich werde die Forderungen nun rechtlich beitreiben und Staatsanwaltschaft sowie SECO einschalten. Europcar zeigt keinerlei Bereitschaft, Probleme aussergerichtlich zu lösen.Klare Warnung: Finger weg von Europcar, wenn Sie Ihr Geld wiedersehen wollen.I rented two cars within six weeks and was charged a total deposit of 700 CHF plus an additional 95 CHF that should have been refunded. After more than six weeks, none of this money has been returned.Multiple written reminders and phone calls were ignored – only empty promises, no action. Europcar shows no willingness to settle the matter out of court.I will now pursue my claims legally and involve the Public Prosecutor’s Office as well as SECO.Clear warning: stay away from Europcar if you ever want to see your money again.
I booked a car with Europcar through Expedia in January of 2025. The car rental was for the last week in June 2026. The rental agreement could not have been clearer. I was to pay $428.28 USD for the week when I picked up the car. There was no reference to payment in Swiss Francs. When I picked up the car in June, Europcar charged me 379 CHF (I now suspect the equivalent value of $428.12 of Swiss Francs in January 2025). That sum (379 CHF) converted to $479.93 because of the devalued dollar. Now, I can well understand having to pay in Swiss Francs if my contract called for payment in Swiss Francs, and I would have done so without a thought. But my contract was in US Dollars only; there was never a reference anywhere in the contract to Swiss Francs; and I never agreed to pay Swiss Francs. Both Europcar and I agreed in a binding contract for payment in USD of $428.12. Long story short, I was taken for $50 dollars. This is a relatively small amount, but it is the principal of the matter, and this speaks volumes about the character of this company. I expected Europcar to be something much more than an extremely small and petty enterprise. Very disappointed!
We rented the Volvo XC60 with registration plate AI50078 on Wednesday 12/2/25 in Geneva airport for a total of 5 days until Sunday 16/2/25 evening for a total cost of 1080 CHF.We barely used the car only to arrive to our destination which was Courchevel and on Saturday evening 15/2/25 we had a flat tire at 19:30. We alerted the road assistance and after 2,5 hours - and several calls – we received a message informing us there was no available technician in our area and we should call the policy for assistance!!!! what would have happened if we were in the middle of the highway and with small kids?The assistance on Sunday 16/2/25 informed us again that they could not find someone on the Sunday to help us and even if hey did they would only collect the car and not fix it and advised us to take a taxi and return to Geneva and return the keys to Europe car. Unacceptable! On top the assistants in the Europecar in the Geneva airport were not helpful and were being ironic as well!
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