We rented the Volvo XC60 with registration plate AI50078 on Wednesday 12/2/25 in Geneva airport for a total of 5 days until Sunday 16/2/25 evening for a total cost of 1080 CHF.We barely used the car only to arrive to our destination which was Courchevel and on Saturday evening 15/2/25 we had a flat tire at 19:30. We alerted the road assistance and after 2,5 hours - and several calls – we received a message informing us there was no available technician in our area and we should call the policy for assistance!!!! what would have happened if we were in the middle of the highway and with small kids?The assistance on Sunday 16/2/25 informed us again that they could not find someone on the Sunday to help us and even if hey did they would only collect the car and not fix it and advised us to take a taxi and return to Geneva and return the keys to Europe car. Unacceptable! On top the assistants in the Europecar in the Geneva airport were not helpful and were being ironic as well!
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