This has been a complete disaster. Initially, I received a vehicle with a damaged tire. The following day, when I arrived at the airport to exchange it, I was informed that I could only receive a small economy car instead of the Premium one I had reserved. They claimed there were no Premium electric options available and they couldn't provide a Premium gasoline vehicle. However, they assured me that I could return in two days for a reserved Premium car. After a long journey in the economy car, I returned to the airport with a sore back. To my dismay, they now said I was too late and no one was available to check in the returned vehicle, even though there were staff present and the car was just a short distance away. Furthermore, they informed me that the Premium vehicle I was promised was not available. Is this a joke?
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