Terrible experience. NEVER EVER book a car with them. They claimed they didn't have the car that I reserved with days of anticipation. We couldn't cancel the booking and for the car that I booked in advance they end up charging us 31 euros more a day! They treat us like idiots and no solution was given. They say they don't work well with 3rd parties that was the excuse. I booked through booking.com
There was nobody that can help and any of both companies booking.com and europcar. This was at Spain Airport Adolfo Suarez. Jon at the counter and the manager were absolutely no help and again treat us like IDIOTS. Nothing that we could have done it was either pay the 31 more a day or loose our money 254 euros that were charged prior when we booked the car. Horrible Horrible experience. Do not book with this company. Go to the airport there are several other companies that you can use and all of them with available cars at better prices. NEVER AGAIN!
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