Avoid Europcar in Sarajevo/Mostar
I strongly advise against renting from Europcar in Sarajevo and Mostar, Bosnia. I paid for a specific car but was given a different one, charged twice, and never received a proper receipt. Attempts to dispute the charges failed. This company is unreliable—go with Sixt or Enterprise instead. I even had to cancel my credit card because of their poor service.
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