Do not trust. I rented a vehicle with lots of scratches and marks prior to driving away. I took timestamped photos before i got in the vehicle. The rental agent acknowledged that there was "One mark" before handing over the keys, they said to make note of anything else before leaving if I see something. I found at least 8 areas on pre inspection. When I returned the car the guy was quick to point out that I had caused all the other scuffs and scratches. I showed him the photos that I took prior to driving away at the time of pick up. He soon backed down and appeared disappointed that I had proof. He then found one small mark on the bumper. I didn't notice it at the time of pick up due to the amount of road salt on the bumper. It was only visible after I washed the car before returning it. I will never rent from them again. They try to upsell everything and were not happy that my credit card included collision. They tried everything to sell me extra insurance which would have voided my credit card protection. They tried to charge me 15 pounds a day for GPS which is already built in to a vehicle. They tried to charge me for a "Vehicle upgrade" which I got for free because they didn't have my vehicle to start off with. Now I have to deal with them claiming vehicle damage. I just hope they don't try lying to the insurance company, as I have pre rental photos.
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