We rent a car from Europcar Mallorca, everything was good from experience perspective with car and rental process until we got a parking fine. They said once they receive the fee from government, they will let us know. And we got the fee from Europcar to pay through a website link, we paid the fee + administrative cost and we got reply from Europcar that all payments are done and nothing need to be settle anymore. 1 month later, we received an email with excel line states we still need to pay 40 euro administrative cost to them with IBAN details. They said, they couldnt charge this money from the credit card we gave to them earlier. We asked multiple times invoice for this service but nothing.... Then we got threated by them to be on black list for future both national and international rentals from Europcar and our case will be handled to their attorney. I asked them to send me an invoice then we will pay for it, but nothing... To not complicated, I paid the invoice of 40 euro (yes for 40 Euro, Europcar put us on black list), they still didnt send me an invoice, now I'll file a formal complaint to Spanish customer Authority to inform them that Europcar is charging fee from customers but not creating invoice and not following the Spanish tax law requirements. NEVER again Europcar.
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