europcar.es

1.2
1.2 Based on 21 reviews

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Jonathan Stalder
Avoid! They have "NCIS" agents looking for damages on the cars

Avoid! Unfair damage claim and very bad experience at check in. Though I managed to register online for the check in, I had to go thru the complete process at the counter. The two ladies at the check in were not nice, and though I speak English and Spanish, the lady called Alma insisted to speak to me in French. Upon returning the car after three days and only 130 kilometers, the lady at the drop off scrutinized the car like she was working for "NCIS", and found a small scratch of 6 centimeters and charged EURO 140. I complained to Europcar Spain who said that they would not levy the charge. I have been renting from Europcar for the last 20 years. I will definitely avoid next time. Best rental car company in Tenerife is CICAR.

1
Date of experience: Oct 21, 2025

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