First, even though the car was fully paid through Booking, they gave the vehicle to someone else and charged me an extra €100 for another car.Second, they only handed me the key without checking the condition together. When I got to the parking lot, the car was covered in scratches — including a large one on the front.Third, during the trip, the low-oil warning kept turning on and off. I called to report it, but they told me not to worry and gave no instructions.Finally, when I returned the car, they tried to charge me €250 for a tiny scratch that was already there.This company is abusive and dishonest. I’ve rented cars in many places for travel, and this was by far the worst experience. It’s disappointing that Booking still works with Europcar. Next time, I’ll make sure to check which company is behind the reservation — because Europcar cannot be trust
Claim your business profile now and gain access to all features and respond to customer reviews.
