Absolutely hideous experience with Europcar.Firstly being forced to wait for over an hour at the airport (we also have a 1 year old so I was getting quite anxious at the wait) but this was not by any means the worst of it. Realized that the reason why they were taking so long was the up selling of supposedly upgraded cars and then insurance which was the same price as the car itself! I went for a bigger car as we did have a bike box so was happy with that even though I paid an extra 179€ ! Anyway apparently their card machine was down when I tried to pay the 500€ deposit (yes €500 deposit!!) so I couldn't pay it but they took my card details to take the payment at a later date.When such payment gets rejected I phone my bank and they told me it's the fault of Europcar. I send Europcar the email from my bank informing them it's a problem at their endThen I get an email back threatening to report me to the authorities! I then read other reviews about them and it's the same story. Not what you want on holiday. I usually go to the Canaries and use Auto Reisen who are amazing. Will be returning this car to Europcar early and not paying them any further money. Watch out. Do not use.
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