When we collected the car the counter agent indicated we need to check the car carefully as they don't accept post collection videos or picturesThe person at vehicle collection was visibly irritated and annoyed that we wanted to check the car carefullyShe was rushing, ineffective and wanting to get back to whatever she was doing In her rush she was also indicating if there is one damage on a body part there is no need to check for othersOn returning the car the super diligent and friendly drop off checker indicated there was a less than 5 cm scratch under the car front fender But as there were other preexisting scratches there should be no charge but we needed to pass by the terminal office to close off the contract.Herr the lady took a long time and only to inform us that we needed to pay €194 !!!Other than being delayed for our flight It seems they're running some type of scam for people who don't take out extra insurance coverThis doesn't happen at other companies or other Europcar officesDONT TRUST Europcar T4 Barajas
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