My daughter in law booked a 7 seater for us..3 adults and 3 children. She paid the full amount, over 1200+euros and paid extra insurance. She also had email from company that a visa debit card would be ok for deposit.When we arrived at Barcelona airport to pick up car, they told us that as we had booked a large van/bus type car, they would only accept visa..not debit, that it was the smaller 7 seater or less that debit was accepted for. We had booked a 7 seater, which we were able to confirm by our emails. However, their system had updated/upgraded to the more expensive vehicle, which we did not want. So, in order to get the car we originally booked and paid for, they had to cancel their error and charge us the full 1200× euro again, before we could get the car. We had to borrow from family back home as we had limited amount holiday spending money. We paid half in cash and half on debit card, which was debited from card...pending....however, it took them 3 weeks to take it, leaving the owner of card in limbo, not knowing when it would clear. It took almost 2 weeks to get a refund of original 1200+euros. The lady at the desk was extremely helpful and did her best to sort it, but head office were having none of it. I could never work with a company so lax in customer service, financial incompetence where customers are concerned, in actual fact, a total disregard for their customers. Never again....never.
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