How i wish I'd read this before booking my car at the time as the flights! Absolute chaos at Dublin airport as no one who had prebooked knew where to go. Eventually a very exasperated member of staff directed us outside in the rain to wait for the shuttle bus. Staff in pick up point totally disinterested to the point of rudeness. Eventually got to see a monosyllabic assistant who was totally disinterested once I said I had insurance (booked through them) No chance to inspect the car, just sign here in 7 places. We will pre authorise 85 euro for fuel which will be refunded and 2000 for damage. Your car is over there. Asked about return and was told just scan the QR code.(more on that later) At the time of pick up there were a number of foreign visitors there. Chinese American and Dutch. What an appaling introduction to Irish hospitality and customer service. Found car on far side of lot with rain falling and light failing. No guide on car functions/switches etc. Drove out of lot onto motorway to find rear wiper blade assembly missing. I didn't know that at the time and only discovered at daybreak next day. Just assumed wasn't working. Reported this via app. Car brilliant. Move forward to end of chilling holiday. Scan QR code for return. No specifics just every depot in ireland. Picked up via terminal 1 so that must be the right place. WRONG. After following some of the worst directions ever around Dublin airport found car park only to be told I am in the wrong drop off and will cost me 35 euro. Agreed to leave there as didn't want to deal with airport traffic again. Car checked over assurance given that wouldn't be charged for wiper and petrol 3/4 full so would be charged for balance (no issues) Thought that was it WRONG AGAIN. Got home to have an invoice for 85 euro plus vat for fuel. Emailed customer service as no phone number twice. No reply. The final straw was when I was contacted by my credit card company to say that Europcar Ireland had called for a payment of £1745 and should they pay it. Needless to say nothing from Europcar and no reply to further 2 emails. Card now blocked and unusable. I will never ever use this company again and would urge others not to either. Looking like could be in for a legal battle
Claim your business profile now and gain access to all features and respond to customer reviews.
Car & Van Rental in Ireland. Europcar offers a high quality rental service in Ireland.
