We were extremely let down by the service and will never use it again. We selected a pickup location outside the city center in Florence, close to our accommodation. Upon arrival, we learned that the actual pickup was in the city center at the bus terminal, which was never communicated to us. We would have avoided this service entirely had we known. This forced us to carry our bags through the busy city, which was stressful as we are not confident drivers. The representative we dealt with was also incredibly rude, lying multiple times and focused on upselling. Despite my insistence that the car included insurance, he pushed for additional coverage. When we refused, he spoke to his colleague in Italian about us, making derogatory comments and laughing. The entire experience was absolutely unacceptable. I will be warning all my friends and family to steer clear of this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cerchi un'auto a noleggio in Italia o all'estero? Europcar ha la soluzione: vieni a scegliere la vettura adatta alle tue esigenze all'interno dell'ampia gamma che Europcar ti propone.
