I rented a car from the airport to a central train station in October. I switched to a different vehicle at pickup and opted for full insurance to avoid any potential costs. However, they added extra charges I was never informed about and deducted VAT from my payment without notice. I never received my deposit back, as they claimed I had to pay for options I was unaware of. They also accused me of returning a damaged car, which I couldn’t verify. Their claims process is poor, requiring emails that go unanswered. After nearly three weeks of waiting, I finally got some information about my rental issues.
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