I am writing this after trying to reach customer service for over a week about an invalid charge related to my rental. I've received no response, which is unacceptable. I purchased a premium protection package to ensure zero excess in case of damage, yet I was charged for damage fees that directly violate the policy I paid for. The claim is invalid since the agent waived the pre-rental inspection. I demand a reversal of these wrongful charges and a full refund of my deposit, but have had no luck.
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