We were thrilled to book our trip from one city to another, especially as it was a surprise for our young kids. Unfortunately, it was a shocking experience, and not in a good way. Upon arrival, I noticed the train carriages were quite old, which I could accept if they had some vintage charm, but they urgently needed a deep cleaning. There was grime that seemed to have accumulated over decades, and I regretted having to pick up a toy that fell under the seat. While the sheets and blankets were clean, that was the extent of the positives. The train staff seemed confused and disorganized. We paid 800 euros for this journey, and I can assure you it will be our last. If you're encouraging investments in your company, please consider using those funds for a proper cleaning service. Sincerely disappointed, a family traveler.
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