A parcel containing clothes and important medication was supposed to be delivered from Sweden to Germany in September, but the delivery completely failed. After contacting support, I was asked to provide a German phone number — which I did immediately. I was told the German courier (DPD) would deliver it the following day. Despite daily contact with Špela Pamela Š. (customer service representative), the parcel was never delivered and five working days later it was sent back to the sender in Sweden. No clear explanation was ever provided.
DPD later confirmed that no delivery attempts had been made after the first day and that they had not received updated information from Eurosender. The address was correct and confirmed multiple times. Nevertheless, Eurosender shifted responsibility entirely to the courier and refused a refund, stating that once the returned parcel was picked up in Sweden, a refund was no longer possible.
Because I could no longer trust them to resolve the issue, I arranged and paid for express redelivery with another provider myself (UPS), which worked perfectly without any complications.
Based on this experience, I cannot recommend Eurosender for important or time-sensitive shipments. There were many apologies, but no accountability, no guidance, no answers and no practical solution.
Claim your business profile now and gain access to all features and respond to customer reviews.
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel
or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of
services, from standard shipping to air freight, warehousing, and insurance.
Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis.
We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using
Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps.
We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify
the best service and tailor the offers based on your shipping needs.See more
