I ordered two pairs of ice skates – one in size 5 and one in size 4. Only one pair arrived in the correct size, while the other was sent in the wrong size, which was clearly their mistake. When I attempted to return the incorrect pair, I was shocked to find out that I would have to pay £12 for return shipping, despite the error being entirely theirs. This is entirely unfair and unacceptable customer service. A company should always take responsibility for its own errors. Charging customers for returns due to their mistakes is very disappointing. Due to this experience, I will not be ordering from this company again and do not recommend their service.
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Founded in 2009, Euroskateshop (in group with KiteDanmark & KiteNorge) has become one of the leading online retailers of scooters, skateboards, Surf and Snowboards. Our website is available on 18 local domains and languages. We have helped more than 1 Mio customers to get one step closer to fulfill their dreams whether it is in the water, in the skatepark, or on the slope! Euroskateshop offers a wide selection of more than 50.000 product numbers.See more
