Worst experience ever. I bought a 2019 BMW 1 Series 33k miles from Evans Halshaw Ford East Kilbride on the 12th January and after 3 weeks of ownership (February 6th) the car alarm started going off randomly while driving and parked. The dealership has been no help and has had me running around trying to sort the issue myself. BMW have confirmed the cars coding had been manipulated to cover 96 faults (including safety faults) before I bought it. I have had no car for the last 3 months and Evans Halshaw have refused to give me a courtesy car multiple times. Meanwhile they have also refused to approve any work to fix the car (after they said they would approve it) leaving my car stuck at BMW. As a young university student who commutes I’ve been unable to attend a whole semester resulting in me filing mitigating circumstances due to extreme absence. This has also caused me to be unable to care for 2 of my disabled family members as I now have no way of transportation. The lack of support is genuinely unbelievable. I even tried to return the car (when purchasing it I was told I could do so at any time) in which Evans Halshaw had told the finance company I have “wrapped the car” and “not fixed the cracked windscreen” both being untrue. I had the windows tinted (which can be peeled off) and the windscreen was replaced due to the crack. I’ve never been more devastated and helpless.
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About Evans Halshaw
Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few.
Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians.
With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
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