Review Time
Appalling service. Had diagnostic check on 6th Nov 25, as of end of Feb still waiting for a fix, no communication, no apology, no explanation why the long wait. £75k EV9 with battery issues and Evans Halshaw could not care less about resolving the issue or explaining when the fix will be undertaken.
I brought my Fiat in yesterday for a major service and MOT. The MOT passed with no advisories, which I’m pleased about. However, the customer service side has been disappointing.
During the pre‑check I was told a front tyre was “urgent” and “1mm off legal”, yet the MOT itself didn’t list it as even an advisory. That inconsistency doesn’t inspire confidence and felt more like an upsell than a genuine safety concern.
I also asked twice yesterday for the actual service documentation showing what was carried out as part of the major service (oil, filters, spark plugs if due, brake fluid, etc.). Instead, I was repeatedly sent the Vehicle Health Check, which is not the same thing. As of today, I still haven’t received the technician’s service sheet or any confirmation of what was replaced beyond a stamp in the book.
The reception team didn’t seem to understand what I was asking for, and communication overall felt minimal. The valet was also very basic. For a major service at a main dealer, I expected clearer information, better customer care, and proper documentation.
I’m sharing this so the team is aware of the gaps in communication, documentation, and consistency, as these things matter to customers.
Absolute joke of a company. Almost six months since we bought a ten thousand pounds car cash and its still not fixed. Customer service is virtually non existent. "We will call you back" has only happened once when its been said multiple tens of times. Save your money and buy elsewhere is my advice. I wish someone had warned us in advance. STAY CLEAR AND AVOID HEADACHE AND DISAPPOINTMENT TIME AFTER TIME!!!!!
I BOUGHT A KUGA ONLINE WITH THE BURY BRANCH AND THE SERVICE I RECEIVED IN THE USED CAR SALES DEPARTMENT WAS VERY DISAPPOINTING TO SAY THE LEAST. DID NOT ANSWER IMPORTANT EMAILS AND THE SALESPERSON WAS NEVER AVAILABLE. THE CAR CAR WAS PRESENTED IN A VERY POOR STATE. DISGUSTING SERVICE FOR A MAIN FORD DEALERSHIP.
This has been one of the most frustrating and disappointing experiences I’ve had with a dealership.
After an engine replacement, my vehicle developed a P20EE fault less than 24 hours after collection. For such a significant repair, you would expect thorough post-installation checks. However, paperwork showed the mileage had not increased between drop-off and collection — meaning no road test was carried out before returning the vehicle.
When I raised concerns, only an underbody visual inspection was performed. This does not properly assess SCR/AdBlue components, NOx sensors, engine-bay wiring, or live diagnostic data — particularly relevant given the fault code.
Despite multiple requests for written clarification about what was checked and confirmation regarding the road test, I was simply told their “original stance stands” and asked to authorise a paid diagnostic.
The most concerning part is not just the fault appearing so quickly after major work — it’s the refusal to provide transparency or properly investigate without placing the financial burden back on the customer.
I am now escalating this matter externally and arranging an independent inspection.
Extremely poor handling of what should have been resolved professionally.
I took my BYD for service Neil the service manager is so helpful from the moment I booked I knew that my car was in safe hands
I loved that they send you a video showing all the points of service loved been able to see what they were doing and even have a view of the underneath of my car
When I went to pick up my car Neil went through all the paperwork all the check points nothing was to much trouble and nothing was rushed I would highly recommend them for all your servicing Mot needs
Simon at Milton Keynes dealers was the best. Such a gentleman and really nice guy. Made sure i was ok after my trip down from Scotland and that i was comfortable & had everything i needed. Made sure i was comfortable driving my new car before i took it the long drive home and even checked in on me when i was on the way home and again after to make sure i made it home safely. Truly a pleasure to do business with and i would highly recommend.
Despite being very busy (as was every other Peugeot dealership in the area, as I called around to see if anyone could look at it the same day), they managed to squeeze in my car for a fan heater repair within 5 days of calling. When I took it in, it was fixed quickly, no fuss, and ready to collect within the timeframe I needed. I've always found the service team friendly and super helpful.
We recently brought a new car from Kia Stourbridge, throughout the whole process Ryan (Sales Advisor) was excellent. He listened to our requirements and then offered solutions to meet them.
Ryan remained in contact throughout the purchase and ensured we got the car when we needed it.
We have brought from Kia Stourbridge before and would do so in the future.
ISSUE 1
WAS GIVEN A APPOINTMENT TIME FOR A SERVICE OUTSIDE OF OPENING HOURS TURNED UP BUT NOBODY WAS THERE
ISSUE 2
WHEN THE SERVICE DESK OPENED THERE WAS NOT ONE IOTA OF AN APOLOGY SHE JUST SAID THATS NOT FAULT IS IT SERVICE WAS BOOKED FOR 8AM BUT THIS DEALERSHIP NEVER OPENED TILL 8.30
ISSUE 3
WHEN EVERYTHING WAS HANDED OVER I ASKED SEEMS IVE BEEN WATING OUTSIDE IN THE SNOW AND FREEZING TEMPRETURES AS SOON AS MY CAR IS READY PLEASE RING SO I COULD GET BACK HOME THE REPLY WAS IT WILL BE READY AROUND 12 OCLCK AND THE TIME WAS 09.30 .
ISSUE 4
WHILE ON MY PHONE SENDING A TEXT IN THE DEALERSHIP GROUND IWAS CONFRONTED BY A EMPLOYEE ASKUNG WHAT WAS I UPTO IN A ABRUPT MANNER
ISSUE 5
AFTER ONE AND A HALF HOURS OF SHOPPING WENT BACK TO THE DEALERSHIP HOPING I WOULD GET THE CALL TO SAY MY CAR WAS READY BUT NO PHONE CALL CAME
ISSUE 6 WHEN I REACHED THE GARAGE AT 11.10 AM I NOTICED MY CAR IN THE CAR PARK SO I CHECKED THE SERVICE TRACKER SAYING IT WAS STILL IN PRGRESS VERY STRANGE
ISSUE 7
AROUND 35 MINUTES LATER AT 11.53 THE PHONE CALL CAME TO SAY MY CAR WAS READY WHICH WAS 43 MINUTES FROM WHEN I SEEN IT IN THE CAR PARK HAVE ALREADY COMPLAINED TO THERE CUSTOMER CARE WITH ABSOLUTELY NO FEED BACK WHAT SO EVER ALL HAPPENED ON 10 01,2026 IF I COULD HAVE GIVEN A ZERO I WOULD HAVE DONE
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About Evans Halshaw
Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few.
Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians.
With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
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