This has been one of the most frustrating and disappointing experiences I’ve had with a dealership.
After an engine replacement, my vehicle developed a P20EE fault less than 24 hours after collection. For such a significant repair, you would expect thorough post-installation checks. However, paperwork showed the mileage had not increased between drop-off and collection — meaning no road test was carried out before returning the vehicle.
When I raised concerns, only an underbody visual inspection was performed. This does not properly assess SCR/AdBlue components, NOx sensors, engine-bay wiring, or live diagnostic data — particularly relevant given the fault code.
Despite multiple requests for written clarification about what was checked and confirmation regarding the road test, I was simply told their “original stance stands” and asked to authorise a paid diagnostic.
The most concerning part is not just the fault appearing so quickly after major work — it’s the refusal to provide transparency or properly investigate without placing the financial burden back on the customer.
I am now escalating this matter externally and arranging an independent inspection.
Extremely poor handling of what should have been resolved professionally.
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About Evans Halshaw
Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few.
Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians.
With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
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