I brought my Fiat in yesterday for a major service and MOT. The MOT passed with no advisories, which I’m pleased about. However, the customer service side has been disappointing.
During the pre‑check I was told a front tyre was “urgent” and “1mm off legal”, yet the MOT itself didn’t list it as even an advisory. That inconsistency doesn’t inspire confidence and felt more like an upsell than a genuine safety concern.
I also asked twice yesterday for the actual service documentation showing what was carried out as part of the major service (oil, filters, spark plugs if due, brake fluid, etc.). Instead, I was repeatedly sent the Vehicle Health Check, which is not the same thing. As of today, I still haven’t received the technician’s service sheet or any confirmation of what was replaced beyond a stamp in the book.
The reception team didn’t seem to understand what I was asking for, and communication overall felt minimal. The valet was also very basic. For a major service at a main dealer, I expected clearer information, better customer care, and proper documentation.
I’m sharing this so the team is aware of the gaps in communication, documentation, and consistency, as these things matter to customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
About Evans Halshaw
Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few.
Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians.
With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
See more
