evenrealities.com

Even Realities …stay away

I purchased the G1 Even Realities in November last year. I'm not happy with the product - I have been patient with the product and the ER staff, but my patience has now been exhausted. These are the reasons I am unhappy with the product and service.1. Days after making the purchase, I received a notification from the sales team that the G2 had been released. I was not offered an upgrade, but instead a discount of $100. While I gladly accepted this at the time, I hadn't realised the new G2 would lead to the following issue,2. Once the G2 were released, ER suspended all sales of any accessories and parts necessary for the G1 - I couldn't purchase an additional pair of sunglasses or even the ear buffers for my ears. This resulted in me not being able to see the projections at all while outdoors if without my sun shades. 3. I still purchased the G2 ear buffers for my ears because the weight of the new glasses caused sores on the tops of my ears that were in fact bleeding daily. As a result, I needed to stop wearing the glasses altogether. 4. The nose pads are too small, so again, the weight centred on small nose pads caused the glasses to leave two prominent bruises on my nose. I've now not worn the glasses at all for 3 months and still have bruises on my nose.5. The connection with my calendar seems to constantly get lost - I had to reset the glasses daily, and sometimes multiple times a day to reconnect the calendar - when I wrote to the ER tech, I was simply told to reset it. This is no consolation and I'm very disappointed in ER's lack of commitment to resolve this since this is one of the main functions of the glasses. 6. The charging case makes a high-pitched whistling sound that means I cannot have it near me when it is charging because the sound gives me a migraine.7. The tech and complaints department instead of resolving the issue about my connectivity wrote me back about something else that was available, which was clearly not my issue and was mistaken with someone else's complaint.8. I purchased the ear buffers on the 29th of November. At the time, your website informed me the delivery would take between 2-4 weeks. It is now the 10th Feb and I still have not received them. This resulted in not being able to take them on a trip overseas because I simply couldn't bear the pain of the glasses any longer. I'm very disappointed with my purchase, and frankly feel ripped off after purchasing an expensive product I cannot use at all. I realise ER does not offer refunds for glasses with a prescription, however, I requested a refund on the basis that your product falls significantly short of what it purports to provide, while also not informing me, the buyer, of the risk to my ears and nose caused by the weight of the product. Given there is a prescription on the frame, I offered to accept a full refund of the product, and the accessories I purchased, less the $159USD for the prescription lenses. The ER complaints department requested a medical certificate as evidence, which I couldn’t provide- why would I go to a doctor about a bleeding sore caused by their glasses?? I just stopped wearing them, and explained that I was unwilling to reinjure myself to provide this evidence. They said this is the first time anyone has ever complained, but I find that hard to believe since they clearly developed the ear buffets as a solution to past complaints similar to mine.As a resolution, they offered me a new pouch…for a product a cannot wear.The glasses may look smart but are not suitable for anyone who needs to wear them daily. Additionally, their software needs improvement to be properly functional. I would not buy again and regret my purchase.

Date of experience: Feb 10, 2026