I wanted to love this company. The G2 glasses look incredible on paper and the reviews from tech journalists are glowing. So I ordered a pair. That was over a month ago. They're still not in production.What's frustrated me most isn't the delay itself. Hardware startups have growing pains. I get it. It's the communication, or complete lack of it. My estimated shipping date has shifted with zero proactive outreach from the company. I only found out by obsessively checking the order tracker myself. The only emails I've received are marketing emails asking me to leave a Google review and telling me about features I can use once I receive a product that doesn't exist yet.I reached out to customer support and got a response that seemed detailed and human until I asked a follow-up question and received the exact same response verbatim. It was automated.After doing some research, I've learned my experience is far from unique. There are customers who ordered in November 2025 who are still waiting as of February 2026. Estimated dates changing multiple times. People being told their order was "expedited" only to see it delayed again. And apparently the R1 ring is out of stock entirely, but instead of announcing that publicly, they're just quietly pushing individual customers' dates back.What really bothers me is that their website still advertises a 4-5 week delivery window for new orders. That's not what's actually happening, and they know it.I'm also concerned about the cancellation policy. Prescription orders can't be cancelled after 24 hours, but some customers are reporting that their orders haven't even entered production weeks later. You're locked in with no product and no clear timeline.I still think the product itself has potential. But a company that can't be honest with its customers about timelines, inventory, and delays is not a company I'd recommend buying from right now. Wait until they sort this out.
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Even G1 is the everyday smart glasses designed to seamlessly blend stunning aesthetics with digital functionality. We explore human experiences where digital and physical realities merge. Even Realities is driven by an ambition to make people thrive and advance with digital technology without being submerged by it. We refer to this vision as Undisturbed Connections. All we really want is to help people see what matters, when it matters.See more
