Extremely disappointing and unacceptable experience.
I purchased tickets in advance, arrived on time, and waited in line for over an hour — in freezing cold weather. While standing there, I asked the staff at Muzique for assistance, and I was clearly told to contact Eventbrite directly. There was no cooperation or support at the venue.
While still in line, I emailed Eventbrite because there was no help on-site.
My tickets were NEVER scanned. I did not enter the event. I did not receive the service I paid for.
Despite this, Eventbrite refused to issue a refund.
If tickets are never validated or scanned, how can a refund be denied? This shows a serious lack of coordination and accountability. Customers should not lose money because the platform and organizer fail to manage entry properly.
Money is collected instantly, yet when something goes wrong, there is no real refund support or buyer protection.
After this experience, it is difficult to understand how so many positive reviews reflect reality.
Very disappointing. Paying customers deserve fairness and accountability.
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