I booked 3 tickets for myself and visiting sister and brother in law to go to the Titanic immersive exhibition. I paid extra for ticket protection in case of tube/rail disruption ( very common nowadays). The day before the event my sister fell heavily and badly hurt her arm/shoulder and cut her lip. She stayed in my flat as she was very sore and shaken, while my brother in law and I went to the exhibition (which was v good). When I applied to Eventim for a refund of her ticket, I was told to contact Ticketplan who apparently underwrite this. I gave a full explanation of the circumstances, which they didn't read, and sent me a GP medical Form. My sister had gone straight to A&E at her home town on Friday, and had sustained a broken humerus. I have sent the Fracture clinic letter to TicketPlan and am trying to get a refund out of them. Buyer Beware - Eventim have nothing to do with ticket protection and have not assisted my case
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Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions.
Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.See more
