I was referred to this company because my primary insurance provider does not offer special event liability insurance. I went through their online quote and application tools, which were pretty straightforward and helpful, but before I purchased the policy, I had a few questions that weren't answered by the online process. I called the customer service line and got someone's voicemail, so I left a message. Several days later, no one had returned my call, so I called again and had to leave another message. Once again, several days passed and no one got back to me. I then sent an email indicating I hadn't heard back from anyone after my two voicemails and explaining my questions. I received a prompt but curt response that was about two sentences long, did not apologize for the lack of follow-up, and did not fully answer my questions. After that experience, I strongly considered going with a different company for special event insurance, but unfortunately I was not able to find another one that offered the extent of coverage we needed for the same price. Our event hasn't happened yet, and hopefully nothing will go wrong because I really don't trust this company to handle any claims--or anything customer-service-related for that matter--with care and professionalism.
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Event Insurance Now has been specializing in event insurance coverages for over thirty-five years. Our online event insurance program was designed to allow customers to quote and purchase event insurance easily, quickly and affordably for all types of events nationwide. For most events, coverage can be quoted and bound online with instant certificate download. Whether you're an individual, event planner, facility/venue or an agent/broker we have all the event insurance products you need. Our experienced staff will be happy to assist you with any questions or requests regarding special event insurance. See more
