FIVE MONTHS, NO WORKING SERVICE, AND UNETHICAL CHARGES - AVOID!Should have read the other reviews before our company committed! We signed up with Everflow five months ago, paid the $500 Standard Setup Fee, and still have a system that is fundamentally non-functional for our business needs.This is not a customer support issue; this is a clear breach of contract and failure to deliver the core service we paid for.We paid for "setting up your account... as well as your full on-boarding plan and dedicated support." Five months later, the platform is still not properly set up. tThe amount of time and resources wasted trying to get the basic system working proves Everflow has failed its fundamental service obligations.We are formally ending our contract and demanding a full refund because the service was not carried out with "reasonable care and skill and within a reasonable time," as required under the UK Consumer Rights Act 2015.On top of the failed service, Everflow has been levying an unauthorized charge of $200/month for a "Managed Proxy IP Service." Our contract clearly states that any additional products must be added via a signed Addendum or a new Order Form. We did neither.This practice of charging for additional premium services without formal consent is unacceptable and potentially breaches the Unfair Contract Terms Act 1977. We have demanded a full refund for all these specific charges.Our experience is sadly reflected in other one-star reviews:Holding Money Hostage: Just like the user Brad Milne reported, Everflow has refused to refund our fees and is instead trying to force us to uphold the 6-month commitment for a service that they failed to deliver.Insisting on Payment for Non-Functioning Services: Our situation echoes John Todora's experience where a sales promise was made, the system didn't work for the stated needs, and the company then simply refused to cancel the contract and billed them anyway.Unethical Billing: The situation with our unauthorised charges aligns with DMoose's report of "highly unethical billing practices."Everflow prioritises holding onto money over providing a working product. We have lost five months of time and significant fees due to their contractual failure. DO NOT waste your money or time with this company.Ewan
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