FIVE MONTHS OF NON-FUNCTIONAL SERVICE AND UNETHICAL CHARGES - STAY AWAY! Regrettably, I should have considered the other reviews before committing to this company! We signed up five months ago, paid a significant setup fee, and yet the system remains completely inadequate for our business requirements. This isn't merely a customer support issue; it’s a clear violation of the contract and a failure to provide the essential service we paid for. We were promised assistance with account setup and dedicated support, yet five months later, the platform is still not functioning correctly. The extensive time and resources spent attempting to make the basic system operational illustrate how this company has not fulfilled its basic service obligations. We are officially terminating our contract and requesting a full refund, as the service was not executed with "reasonable care and skill and within a reasonable time," as stipulated under applicable consumer rights legislation. Additionally, we have been subjected to unauthorized monthly charges for a service that was never agreed upon. Our contract clearly states that any additional services require a signed agreement. We did not agree to this. This practice of charging for services without proper consent is unacceptable and may violate consumer protection laws. We have formally requested a refund for these unjustified charges. Our experience sadly mirrors other negative reviews: Holding Funds Hostage: Similar to another user's account, this company has refused to refund our fees and is attempting to enforce a commitment for a service that they have failed to provide. Demanding Payment for Non-Operational Services: Our situation reflects another customer’s experience where promises were made, but the service did not meet the stated needs, and the company continued to bill regardless. Unethical Billing Practices: Our unauthorized charges are consistent with reports of highly unethical billing. This company seems more focused on retaining funds than delivering a functional product. We have wasted five months and incurred significant costs due to their contractual failures. AVOID this company to save your time and money.
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