The initial experience and installation were excellent. However, over 6 weeks later the scaffolding is still up, blocking side access to my garage (which was never agreed to). Despite 4 calls and 3 promises of a return call, nothing has been done.I also waited 5 weeks for the DNO certificate. After 2 calls I was confusingly emailed an incorrect ‘A3-2’ form, wrongly dated and stating my battery was in the loft (it’s in the garage). 2 further calls finally produced the correct DNO and MCS documents (which had already been available but not forwarded to me), allowing my switch to a cheaper Octopus import tariff and the start of the 4–6 week export approval process. I hope Evergen now resolves the remaining issues and improves post-installation follow-up. Strong start, disappointing follow-through.Added 25 Nov: We require Evergen to ensure removal of the scaffolding that's been blocking our garage side door for 7 weeks. If done so within 5 working days, our confidence in the company's after sales care would be improved. No explanation has been given for this delay despite repeated phone calls and requests for action.
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At Evergen Group, our resolute mission is to bring cutting-edge solar panels and advanced battery storage solutions within reach of every homeowner while prioritisng seamless, first-time fixes. Our commitment to harnessing state-of-the-art technology complements our dedication to delivering the highest level of customer satisfaction.
Our journey commenced in 2010 with our pioneering work in solar system installations. Since then, we've expanded our expertise to encompass the installation of solar panels, sophisticated battery storage systems, and innovative energy management solutions in residential, commercial, and public sector properties across the United Kingdom.
Strategically headquartered in Maidenhead, Berkshire, we are poised to serve the entire UK. We take immense pride in our national reach and our unwavering commitment to remaining at the forefront of modern technological advancements.
Evergen Group is renowned for its cutting-edge approach, ensuring that our installations are not only efficient but also exceptionally reliable from the very first visit. We offer complimentary, no-obligation home surveys, employing the latest technology to evaluate your energy consumption and expenses. These assessments empower homeowners with a tailored report that vividly illustrates the substantial savings attainable through the integration of solar technology into their daily lives. Your satisfaction and energy efficiency are our top priorities, and we endeavor to provide a first-time fix for all your renewable energy needsSee more
