Very disappointed with the service provided. I had my solar panels installed a year ago and it’s always been difficult to resolve issues. Their customer service is friendly but unable to help.I need to simply reset my battery due to a change in WiFi password (which unfortunately doesn’t happen by a click of a button). I have been provided with useless information not applicable to my battery storage in the first instance which I told them. To which they asked me to call Growatt and provided their number. Growatt hasn’t been answering or cut the phone so I’ve been unable to get through. I informed Evergen, provided a date and time for a call back from them ensuring that I can answer. To my disappointment, they never called and my issue is still unresolved. I had problems earlier to which I needed an engineer to come and again it was difficult to get any help whatsoever, it has taken over a month to get a solution during which my solar panels were not working and not generating the power. In my opinion they are very over priced, useless when it comes to help so it ends up costing more money, time and nerves to try and get a resolution. There are definitely far better providers out there - do not buy.
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At Evergen Group, our resolute mission is to bring cutting-edge solar panels and advanced battery storage solutions within reach of every homeowner while prioritisng seamless, first-time fixes. Our commitment to harnessing state-of-the-art technology complements our dedication to delivering the highest level of customer satisfaction.
Our journey commenced in 2010 with our pioneering work in solar system installations. Since then, we've expanded our expertise to encompass the installation of solar panels, sophisticated battery storage systems, and innovative energy management solutions in residential, commercial, and public sector properties across the United Kingdom.
Strategically headquartered in Maidenhead, Berkshire, we are poised to serve the entire UK. We take immense pride in our national reach and our unwavering commitment to remaining at the forefront of modern technological advancements.
Evergen Group is renowned for its cutting-edge approach, ensuring that our installations are not only efficient but also exceptionally reliable from the very first visit. We offer complimentary, no-obligation home surveys, employing the latest technology to evaluate your energy consumption and expenses. These assessments empower homeowners with a tailored report that vividly illustrates the substantial savings attainable through the integration of solar technology into their daily lives. Your satisfaction and energy efficiency are our top priorities, and we endeavor to provide a first-time fix for all your renewable energy needsSee more
