The service is undeniably the worst delivery option available in the UK. My parcel was marked as “delivery attempted” on a date when they did not even have the parcel. This is not a mistake — it is misleading tracking information. I have CCTV footage of my property, and there was no delivery attempt at all, no driver, no card, nothing. After persistent follow-ups and providing clear evidence, they eventually acknowledged that no delivery attempt ever occurred and that the parcel is now lost in their system. The items were meant as Christmas gifts, meaning the damage was already done by the time they recognized the truth. What makes this situation worse is the total lack of accountability: • Automated, generic responses • Conflicting tracking updates • No genuine investigation • No sense of urgency, despite the holiday season This is not my first experience with this service, and based on the numerous similar complaints online, it likely won't be the last for many others. If you care about your time, your money, or your peace of mind, steer clear of any retailer that uses this service. They are simply not reliable.
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Provides interactive, multimedia communications and data processing services and products to gaming and entertainment industries.