everlane.com

I love Everlane, as do many of my working friends.

I am a repeat customer at Everlane because they straddle the balance between fast fashion and luxury.Their clothing is cut well and usually has nice details. It is not cheap because it is well made and built to last.I was VERY surprised to see they had such a low rating.One of the other reasons I never hesitate to shop with Everlane is that although I live in Canada, they have made it easy and efficient to do returns.I was surprised to see they have such a low rating.It is far more difficult for me to return Amazon purchases! Once a box is delivered (always quickly) if there is an item I wish to return, I bring up my order online and press ‘Start Return’, my full order is presented and I tick the box next to whatever I wish to return (only some deeply discounted items are final purchase but they are clearly marked in red) Once my items are chosen to return, I am immediately issued a label to print. Part goes inside the box, part is the exterior label and I wrap it up and take my parcel to the local Post Office who issue a receipt.That is all there is to it.I have always been refunded in a timely manner.I find the quality, for the price, to be exceptionally good at Everlane. Once I figured out my size which took a little bit of back and forth, it has become very easy for me to now know exactly what will fit me well etc..The only thing that makes sense to me is that perhaps they used to be difficult to deal with but have, in 2023, improved greatly. I can think of no other retailer, that does not have a brick & mortar store, that is as easy to purchase and return to.As well, there are not that many brands that are still affordable and produce good quality cottons that we Gen X grew up with and took for granted. These are decent basics that you can own forever once you get your fit right.

Date of experience: Nov 24, 2023