Review Time
I had an extremely disappointing online shopping experience due to shipping delays and an unexpected charge. The delivery was delayed, which was blamed on the shipping carrier. However, their tracking history showed that the package wasn't handed over for eight days after the label was created. Despite reaching out via two emails and two chats, there was no resolution. When my package finally arrived, I noticed an unfamiliar charge of $60.63 for a protection service I never ordered. The representative explained that this service activates when a package is lost, but I was never informed of this charge beforehand. I did receive a refund for the $60.63, but I remain confused about why I was charged at all. If I hadn't carefully reviewed my receipt, this charge would have gone unnoticed. Due to the overcharge and delayed shipment with no communication from their side, I requested to return two final sale items. They refused to take any responsibility and only offered store credit for those items. As a result of this experience and their lack of transparency and customer service, I've decided to return everything and will not shop with them again. This has been the worst online shopping experience I've ever encountered, and I am truly shocked, as I believed this company was reputable. It seems they have significant internal issues affecting their customer service. Very questionable business practices here.
The company canceled all items from my order except one. They shipped this remaining item despite my email indicating I no longer wanted it (a scarf) without the matching hat that was also canceled. They don't check if you still want the item while canceling the rest of your order. Now, I'm stuck paying for shipping on a scarf I neither want nor need, as it came without the hat. This isn't the first time this has happened; they frequently cancel items from orders.
The company canceled all items from my order except for one. They then shipped this single item, even after I emailed them to say I didn't want it (a scarf) without the matching hat that was also canceled. They don't check if you still want the item while canceling the rest of your order. Now I'm stuck paying for shipping for a scarf I don't need. This isn't the first time this has happened; they often cancel items from orders.
My order was canceled unexpectedly three days after it was placed and confirmed, with no explanation. It seems they might have sold the item to someone else, indicating they don't treat all customers fairly. Customer support is ineffective, providing only generic responses and minimal discounts. This feels almost unethical.
The company consistently provides poor and ineffective customer service. They seem to give canned responses that don't address issues, wasting everyone's time. My recent issue of not receiving my package has gone unanswered for days. It's disappointing, and their declining quality and strict return policy have made me reconsider my loyalty. Goodbye.
My experience with the company has been extremely negative. They suddenly put my account on hold and canceled my order without notifying me. I had to inquire about what happened before they explained. Even though the sizes I purchased were still available, they disappeared quickly after my account was frozen. Their excuse was that there were multiple accounts with the same billing info. Ultimately, they forced me to create a new account just to complete my purchase, wasting my time and causing unnecessary stress. I no longer trust them and advise against sharing personal information with this company.
*** UPDATE: *** After posting this review, I was contacted and received a full refund for the undelivered items. I've changed my rating from 1 to 3 stars to reflect this resolution. However, my entire order disappeared from my account while I sought help, raising concerns about fraud. The company attributed this to a website migration, but it undermines trust. While the financial aspect is resolved, the overall experience was not satisfactory. --------------------------------------------------------------*** INITIAL REVIEW: *** Caution is advised when ordering. My order arrived with only one of three items. I contacted customer support but never heard back. Additionally, my entire order was removed from my account history, making it feel like a scam. Very unhappy customer here!
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