I had a change in dosage for a glp-1 medication but they denied it because apparently there is a quantity limitation of one RX per 21-day rolling period, regardless of dosage. That is unacceptable! I was having side effects that required I titrate down but was left without medication for a month. This caused side effects and a lot of anxiety and mental health issues as I went a month without medicaton cold-turkey. When this was owned by express-scripts, this did not happen! Titrating is a normal event with medication and a minimum of 2 approved should be covered! I asked how to send in a complaint and they didn't have any process for doing so. I'm still in process of getting my correct dosage medication. Just horrible care!!!
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