Review Time
Horrible experience with this Evernorth! Very hard to understand the support team. They will not answer direct questions. They stay on a script.
The website is not easy to use. Needs to be more user friendly. They don’t even publish a customer help number for complaints.
They have ZERO understanding for the customer.
I have been on TRICARE For Life for 14 years and Express Scripts has been my
Prescription provider during that time. I can say that until Evernorth Health Services assumed operation of Express Scripts, I had no issues having my prescriptions filled and delivered on time. Now, under Evernorth, the service has been a nightmare. I have had prescriptions cancelled, new and renewable prescriptions held up or delayed either as unavailable or requiring further information from my physician after she provided justification letters. Today, my attending physician has sent three follow-up prescriptions on Trulicity 3.0mg, and told they are unavailable. I am a diabetic, my A1c is 9.2, since last checked in September at 7.2 because my prescriptions are either incorrect (low dosage) or being unfilled since Evernorth starting filling my prescriptions. I have not received any refills increasing my dosage. In fact, as I write this review I received a notification that this commonly used drug can’t be filled. Judging from other reviews I’m not alone with making a complaint. This company is putting people at risk. It’s frustrating and quite unnecessary.
My prescriptions have been delayed multiple times in a row by days and weeks! Not cool when you rely on prescriptions for diabetes. This is new corporate behavior since it recently changed to Evernorth. This is crazy.
Definitely do not recommend Evernorth.
My prescriptions have been delayed multiple times in a row by days and weeks! Not cool when you rely on prescriptions for diabetes. This is new corporate behavior since it recently changed to Evernorth. This is crazy.Definitely do not recommend Evernorth.
Ever since Evernorth gained control Express Scripts our medications have been delayed or denied. The frustration and anger levels are way up. I now understand why Luigi did what he did, although that’s not an option I would pursue. .
If you want mail order for your prescriptions that has NO customer service, pharmacist that talk down to , lousy customer service, no update calls or texts when there is a issue, shipping 2 to 3 weeks and that's if it not lost by uses and they bill your insurance when they get prescriptions so you can't go elsewhere then this pos evernorth/ express scripts is for you!!!
I have been using Tricare since I retired in 2001. I have rarely had problems with Express Scripts. Recently I have had two needed medications denied even with Prior Authorizations from my doctor and follow up information. I have two denials for critical drugs with no explanation other than to say it was denied and here is the appeal process. I feel so helpless now.
I had a change in dosage for a glp-1 medication but they denied it because apparently there is a quantity limitation of one RX per 21-day rolling period, regardless of dosage. That is unacceptable! I was having side effects that required I titrate down but was left without medication for a month. This caused side effects and a lot of anxiety and mental health issues as I went a month without medicaton cold-turkey. When this was owned by express-scripts, this did not happen! Titrating is a normal event with medication and a minimum of 2 approved should be covered! I asked how to send in a complaint and they didn't have any process for doing so. I'm still in process of getting my correct dosage medication. Just horrible care!!!
If I could give this place negative 50 stars I would. From losing prescriptions, to saying things were delivered to the absolutely horrible customer service. I will go without my medication than have to deal with the. Surprise! I am going without it because they lost it.
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