First of all, contacting the customer service by phone seems near impossible. You have to wait 40 minutes each time to be able to speak with someone who can’t solve a simple frequent problem. The website was down when I tried to redeem a 100£ amazon gift card- but when purchasing gift cards, the website works just for that purpose. Moving on, my code came in late, and finally, the website works, I ‘successfully’ redeem a gift card for Amazon and it tells me to wait a whole hour before the code arrives. Turns out the code never arrived. I used the right e-mail. I contact by mail- heard nothing for two days. Contacted customer service three times (with waiting times over 40 minutes) and they all say that it can take twenty-four hours for the code to show up? I spoke to her and mentioned the time that had passed since activating the code (24h) and the time since purchase is by now nearing two days. No one explained to me what was going on? I only get told to wait? No reason for delay- no one who is solving a simple technical issue. If this issue is so common, why can’t it be handled swiftly? Either way, my money is still gone and I still don’t have the redeem code for Amazon. 100£. Very unsatisfied.
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