The service provided for the facilities is subpar, and I am baffled as to why this place has a generally favorable rating. They can leave a leak in the sink for over a month, wasting water without any action taken. Lockers and hair dryers are in bad shape, the Olympic pool is dirty, and essential gym supplies like cleaning paper are often unavailable. Since acquiring the license, they have prioritized private events, limiting access to the Olympic pool nearly every weekend. They are profiting significantly but refuse to invest in maintaining the facility. The support from the front desk is lacking, and they seem indifferent to complaints. The water waste issue persists, and I even have videos and photos to prove it.
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We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
