We visited the cafe at 3:30 pm on a Saturday and found many tables cordoned off. After purchasing drinks, we were informed by a staff member that the cafe would close at 4 pm, which we were already aware of. I needed to use the restroom located in the restricted area, but when my husband attempted to do the same, he was denied access. Upon leaving, we discovered we were blocked in and had to climb over a barrier, which I accidentally knocked down. This was a frustrating experience, and the customer service was unacceptable. Additionally, the restrooms were in poor condition.
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We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
