Trying to cancel the kids swimming is a nightmare as they do gymnastics too so it’s not as simple as just cancelling the direct debit as they say. I started the process on the 16th Feb as they said I needed to do it by the 20th. 10 days later I have heard from the direct debit team saying I will have to pay another month as they couldn’t cancel it in time.
That’s after 2 in person visits to try and cancel it, a phone call where I was told I would get a call back from the manager but that call never came and a silly messaging system where it can take ages for them to reply to you. No way of actually speaking to someone higher up to deal with it.
Just after your money and don’t really care about the people!
Claim your business profile now and gain access to all features and respond to customer reviews.
We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
