The response I received from the service after submitting two reviews, the latter following their request for 'more information', was completely unhelpful. The instructions on the back of the card for redeeming it outline three simple steps:
1. Visit the website.
2. Enter the code found on the back of the card and click 'Redeem gift card'.
3. Choose from a selection of brands and check their redemption options online or in stores. There is a barcode, but the text is so small that it is unreadable even with a strong magnifying glass. Seems easy, right? Not at all. After multiple failed attempts to redeem my card, I left a review since the service hadn't responded to my email. They provided additional instructions that weren't included on the original card, indicating that the code must be converted to a store-specific card, which involves a process, assuming the store recognizes the service card. How was I supposed to know this? You are meant to be able to 'filter' stores for online or in-store purchases. Good luck with that when you have to sift through 100 stores to find 1) something appealing, and 2) a store that accepts the card online.
The e-card I eventually managed to convert only works in-store, despite filtering for 'online'.
As mentioned in a prior review, the nearest store that claims to have my item is 20 miles away, which, considering travel costs and parking, adds at least £10 to the total expense. The only response I received when I raised this issue was that they 'didn't control the redemption options at stores'. Okay, but what about the other convoluted process that wasn't clearly explained initially? I found one store that recognized the service, but their options were £15, £25, or £50. My card was for £20, and I couldn't input my own amount. Rather than pay an additional £5 before even knowing if they had something I liked, I opted for the £15 option. According to the service, I could redeem the remaining £5, but I was unable to do so and I refuse to waste any more time.
I feel bad for my friend who spent £20 on this card as a gift for a favor I did. Should I lie and say I was able to buy something nice, or tell her the truth that it was a waste of time and money? For her sake, I guess I will lie, leaving the service as the only clear winners in this situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
