Review Time
They let me buy an item, messed up my shipping address about 3 times, and then cancelled and refunded my order a few days later because it was "out of stock". It was in stock when I purchased the item. I feel cheated by Evisu and they wasted a ton of my time having to verify my shipping address. When I purchased the item, it was "low in stock", not out of stock. Evisu support SUCKS, and the Evisu store sucks for letting me buy an item that was in stock and then cancelling my order.
I bought a lot of items from their online shop, quick delivery in UK, excellently packed - fair prices for quality, product is superb! I had to do a couple of exchanges, which wasn't the easiest of processes/experiences, but CS team were helpful. Worth the little pain for the items I wanted ;)
Awful delivery! You will end up spending a whole lot more if you deliver to the UK. Not only did I pay a delivery charge but also a customs release charge of upwards £100 when contacted Evisu (expect 4 days for a response) they pointed me in the delivery section on the .com website. Small print! You should inform customers once order placed at checkout. I will not be spending anymore 1000s on this brand. Stay away!
Have bought Evisu jeans for the last decade and love them. Recently ordered a pair from them and there was a stocking issue, thought I was going to end up with a disappointing experience. Let's just say the outcome was way better than I could ever have expected. Shaun in customer service was exemplary and Evisu are a shinning example of what a large company is capable of when they dedicate themselves to fantastic customer service.
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