It is difficult to describe how poor this excuse for a company is. Their service is an absolute disgrace. We were burgled and lost a jewellery box. We had They handle the claims for our insurer. We had at least four calls with their team, including a supposed 'manager', assuring us it would all be covered and talking us through the process. We asked specific questions about the jewellery, as I did not want my wife going through the heartbreaking process of looking through old photos to work out what had been stolen if it was not going to be covered. They assured me on every call that it would be covered and they would take a practical approach.Once we submitted our claim, they sat on it for three weeks and did nothing with it. After chasing multiple times, they just sent us a message saying that jewellery is not covered by our policy as it is capable of being worn outside of the home, and the claim was closed. An absolute disgrace. It should obviously be covered, but in any case, they could have told us this on the very first call, it was the only thing we claimed for. Instead, we have had the emotional turmoil of reliving everything that was stolen, for absolutely no reason whatsoever. I would avoid this company at all costs if you can.
Claim your business profile now and gain access to all features and respond to customer reviews.
Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
