Currently fighting a battle to get a suitable amount of payout for a leak in our bathroom. So far it's been over a month and I've received several low offers which won't even cover the cost of labour, let alone materials. A trusted plumber provided a detailed breakdown and cost of 10K to remove all fittings, replace a joist damaged by drain water and refit the bathroom. First offer from Evolution was 2K, I managed to get it upto 5K which still isn't enough to cover the bare minimum. Had to file a complaint with Admiral to even get access to the reports as Evolution kept promising to email them and never did. I have no idea how they work out their pricing, but clearly the program they use is not upto date and does not create accurate settlement figures. Unlikely to get resolved before christmas, I wish I'd read the reviews for this company beforehand.UPDATE: November 2025Evolution decided the maximum they would offer is 5K. This was still not enough to cover the cost of the repairs. We then had to go back through Admiral to get a figure more suitable. This thoroughly wasted our time. Evolution added nothing but stress to the entire situation. The feedback/review process got sent out today and is a chat bot which closes down when given a negative review. 😂
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
