I am still in the process of trying to sort out my home insurance claim. Evolution, who handle Frontier Home Insurance’s claims, have no preferred supplier to deal with my issue and are refusing to provide confirmation of coverage without a quote, which I can’t obtain without paying for an engineer to come out. I have also been waiting over a week to hear back from Evolution’s team, which is far past the 2 hour response time advertised on Frontier’s website, and in the meantime am stuck without a resolution and unable to cook on my hob. There’s also no way for me to contact Frontier or Evolution to raise a complaint about Evolution, nor is there a telephone contact. Will not be using again.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
