Please save yourselves a lot of time, tears, anger and frustration and avoid this company at all costs. We are 14 months into a water damage/flood claim from an outside tap bursting while we were away from the property. Half of the downstairs had considerable water damage. The repair works were shoddy at best including very poor plastering and painting, doors not fitting correctly and edges filled with enough sealant to waterproof the whole exterior of the property. During the repair works the induction hob was damaged (5 year old hob) and they are claiming it is due to the age of the hob. The customer service is poor, communication is lacking and time frames given by the company themselves are not adhered to. It has taken months and months of emails and phone calls with very little resolution. We are now in the process of a formal complaint and going through the legal system to try and finally get our home repaired correctly. Please don’t put yourselves in this position and choose another company.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
